Breathe Easy Again – Expert Home Appliance Repair Services by fixgenie

fixgenie was launched in 2020 by a collective of HVAC engineers and home-service veterans who recognized the stress and expense families face when appliances break down. Frustrated by unreliable repairmen, hidden fees, and recycled counterfeit parts, our founders set out to create a transparent, professional service that Pakistan could trust. From our Karachi headquarters, we built a rigorous technician-certification program in partnership with leading appliance brands—Haier, Dawlance, Samsung, Whirlpool—training dozens of professionals in factory-standard diagnostics, repair techniques, and customer service excellence.
Our mobile-workshop fleet, fully stocked with calibrated tools, OEM spare parts, and consumables, ensures most repairs are completed on the first visit. We integrate digital fault-logging: every service call begins with a systematic checklist—electrical, mechanical, refrigerant checks—recorded on our custom app. Customers receive a clear, itemized quote before work commences; no hidden surcharges, no surprises. Once approved, technicians perform repairs—compressor replacements, gasket renewals, thermostat calibrations—and conduct a post-service performance test to validate restored functionality. Detailed service reports, with before/after photos and digital signatures, are sent via SMS and email for your records.
By mid-2022, fixgenie expanded to Lahore and Islamabad, replicating our service standards and mobile-fleet protocols. We launched a dedicated customer-care hotline, offering 24/7 remote troubleshooting and emergency dispatch. Our preventive-maintenance subscriptions cover bi-annual checkups—cleaning coils, inspecting seals, testing controls—reducing breakdown frequency by up to 60 %. A fully integrated CRM tracks warranties, part lifecycles, and customer feedback, enabling proactive outreach for upcoming service needs.
fixgenie’s commitment extends beyond repairs: we run community workshops on basic appliance care—filter cleaning, leak checks, energy-saving tips—and publish bilingual maintenance guides online. Our sustainability initiative recycles decommissioned components through certified e-waste partners, diverting thousands of kilograms of scrap from landfills annually.
Today, over 15,000 households and businesses rely on fixgenie for reliable, honest, and efficient appliance service. We continue to grow our network, innovate our digital platforms, and uphold our founding promise: to restore comfort, conserve resources, and empower every customer with transparent, professional care for life’s essential appliances.

1. Refrigerator & Freezer Service
We diagnose cooling failures, frost buildup, and seal leaks using digital manifold gauges and thermal imaging cameras.
Our technicians replace faulty compressors, evaporator coils, and expansion valves with OEM parts to restore optimal performance.
Door‐seal replacements and hinge adjustments ensure proper closure and energy efficiency.
We apply eco‐friendly refrigerant gases—R-600a or R-134a—and conduct leak tests to uphold environmental safety standards.
Post‐service functionality checks validate temperature uniformity and defrost cycle operation.
Comprehensive cleaning of condenser coils and fan assemblies maximizes airflow and extends appliance lifespan.
2. Air-Conditioner Repair & Maintenance
Services cover split, window, and central‐air systems, including compressor overhauls and PCB board diagnostics.
Preventive maintenance includes coil cleaning, filter replacement, and drainage‐line clearing to prevent mould and blockages.
We test refrigerant pressure and top up or replace gases in compliance with local regulations.
Fan‐motor rebuilds and capacitor replacements restore silent, efficient operation.
Thermostat calibration and system startup tests confirm accurate temperature control.
Seasonal tune-ups sustain energy savings and prevent mid-summer breakdowns.
3. Washing Machine & Dryer Care
Our team addresses drum‐bearing failures, water‐inlet valve malfunctions, and belt tension issues in front‐ and top‐load machines.
We recalibrate control modules, replace worn hoses, and restore proper spin cycles using factory calibrators.
Leak repairs include tub gasket replacements and valve‐assembly overhauls to eliminate water damage risks.
Dryer vents and heating elements are cleaned or replaced to ensure safe, efficient drying.
Diagnostic scans pinpoint electronic fault codes for precise part replacements.
Final test washes and spins certify noise-free, balanced operation.
4. Oven, Stove & Microwave Service
Gas and electric-range repairs cover pilot light assemblies, ignition modules, and thermostat sensor adjustments.
Microwave repairs address magnetron failures, turntable motor replacements, and capacitor testing.
We inspect seals, door latches, and glass‐door assemblies to maintain food-safety and efficiency standards.
Calibration of oven‐temperature sensors and safeties ensures accurate baking temperatures.
Surface and under‐hood grease‐trap cleanings restore ventilation and reduce fire hazards.
Safety checks—including electrical insulation and gas‐leak testing—complete every service.
5. Small Appliance & Vacuum Repair
We refurbish blenders, mixers, coffee machines, and food processors—replacing gaskets, blades, and drive belts.
Our vacuum cleaners receive motor-brush replacements, belt swaps, and bagless filter cleanings.
Diagnostic workflows identify overheating issues, electrical shorts, and mechanical jams.
Spare parts are stocked for leading brands—Philips, Kenwood, Panasonic—for rapid turnaround.
Post-repair performance tests confirm motor RPMs and accessory fit.
Cleaning and lubrication of moving parts restore original operating smoothness.
6. Preventive Maintenance Plans
Subscription plans provide scheduled visits every six months for multi‐appliance checkups.
Technicians conduct systematic inspections—electrical, mechanical, and safety checks—documented via digital logs.
Wear-and-tear parts (belts, seals, filters) are replaced proactively, preventing major breakdowns.
Maintenance visits include cleaning coils, drains, and vents to maintain hygienic conditions.
Energy‐efficiency audits highlight usage patterns and recommend operating adjustments.
Subscribers enjoy priority booking, discounted labor rates, and waived call-out fees.

1. Certified Technicians & OEM Parts
Our technicians complete brand-specific training modules certified by Haier, Samsung, and Dawlance.
We stock an extensive inventory of genuine spare parts, ensuring durability and compatibility.
Regular skill-refresh workshops keep our team current on new appliance models and technologies.
Digital fault-verification protocols guarantee accurate diagnosis before any repair begins.
Service reports document part serial numbers and installation dates for warranty tracking.
This combination of expertise and authenticity safeguards your appliances’ longevity.
2. Transparent Pricing & No Hidden Fees
All estimates are itemized—labor, parts, refrigerant, and call-out charges—so you know exactly what you’ll pay.
Digital quotes are sent via SMS and email before work commences; additional work requires explicit approval.
Flat-rate packages for common repairs prevent inflated hourly charges.
Maintenance-plan subscribers enjoy fixed, discounted labor rates and waived emergency surcharges.
No‭‐‬surprise billing: invoices match initial quotes unless you’ve approved extras.
This pricing clarity builds trust and long-term customer relationships.
3. Rapid Response & Mobile Workshops
We guarantee technician arrival within 3–6 hours in urban centers, 12 hours in regional areas.
Our fully equipped vans carry specialized tools, diagnostic devices, and commonly used parts.
Real-time technician-tracking via SMS lets you monitor arrival ETA on the day of service.
Weekend, evening, and holiday service slots ensure support when you need it most.
Emergency hotlines prioritize critical breakdowns to minimize downtime.
Quick, convenient service keeps your home running smoothly.
4. Digital Workflow & Service Documentation
Our custom app captures service requests, technician notes, and customer signatures digitally.
Before-and-after photos, fault logs, and test readings are uploaded to your secure online portal.
Automated maintenance reminders notify you when your next checkup is due.
You can review past service reports, part warranties, and subscription status anytime.
Integrated feedback surveys allow immediate rating and comments post-service.
This end-to-end digital transparency enhances accountability and quality control.
5. Warranty & Aftercare Guarantee
All repair work is backed by a 90-day workmanship warranty; parts carry their manufacturer’s warranty terms.
Maintenance-plan customers receive extended-warranty benefits on replaced parts and labor.
Complimentary follow-up inspections address any concerns within the warranty period.
24/7 support hotline assists with troubleshooting, even outside regular service hours.
We maintain a comprehensive service database to anticipate and prevent recurring issues.
Our strong aftercare program ensures your complete satisfaction long after the job is done.
6. Community Outreach & Sustainability
We offer free appliance-care workshops in partnership with local chambers of commerce and NGOs.
Used parts and refrigerants are collected for eco-friendly recycling through certified e-waste partners.
fixgenie donates a portion of profits to rural electrification and clean-water initiatives in remote districts.
Our technicians install energy-efficient fan blades and programmable thermostats to reduce household energy consumption.
Paperless workflows and digital invoicing minimize environmental footprint.
By choosing fixgenie, you support community development and greener service practices.