1. Certified Technicians & OEM Parts
Our technicians complete brand-specific training modules certified by Haier, Samsung, and Dawlance.
We stock an extensive inventory of genuine spare parts, ensuring durability and compatibility.
Regular skill-refresh workshops keep our team current on new appliance models and technologies.
Digital fault-verification protocols guarantee accurate diagnosis before any repair begins.
Service reports document part serial numbers and installation dates for warranty tracking.
This combination of expertise and authenticity safeguards your appliances’ longevity.
2. Transparent Pricing & No Hidden Fees
All estimates are itemized—labor, parts, refrigerant, and call-out charges—so you know exactly what you’ll pay.
Digital quotes are sent via SMS and email before work commences; additional work requires explicit approval.
Flat-rate packages for common repairs prevent inflated hourly charges.
Maintenance-plan subscribers enjoy fixed, discounted labor rates and waived emergency surcharges.
No‭‐‬surprise billing: invoices match initial quotes unless you’ve approved extras.
This pricing clarity builds trust and long-term customer relationships.
3. Rapid Response & Mobile Workshops
We guarantee technician arrival within 3–6 hours in urban centers, 12 hours in regional areas.
Our fully equipped vans carry specialized tools, diagnostic devices, and commonly used parts.
Real-time technician-tracking via SMS lets you monitor arrival ETA on the day of service.
Weekend, evening, and holiday service slots ensure support when you need it most.
Emergency hotlines prioritize critical breakdowns to minimize downtime.
Quick, convenient service keeps your home running smoothly.
4. Digital Workflow & Service Documentation
Our custom app captures service requests, technician notes, and customer signatures digitally.
Before-and-after photos, fault logs, and test readings are uploaded to your secure online portal.
Automated maintenance reminders notify you when your next checkup is due.
You can review past service reports, part warranties, and subscription status anytime.
Integrated feedback surveys allow immediate rating and comments post-service.
This end-to-end digital transparency enhances accountability and quality control.
5. Warranty & Aftercare Guarantee
All repair work is backed by a 90-day workmanship warranty; parts carry their manufacturer’s warranty terms.
Maintenance-plan customers receive extended-warranty benefits on replaced parts and labor.
Complimentary follow-up inspections address any concerns within the warranty period.
24/7 support hotline assists with troubleshooting, even outside regular service hours.
We maintain a comprehensive service database to anticipate and prevent recurring issues.
Our strong aftercare program ensures your complete satisfaction long after the job is done.
6. Community Outreach & Sustainability
We offer free appliance-care workshops in partnership with local chambers of commerce and NGOs.
Used parts and refrigerants are collected for eco-friendly recycling through certified e-waste partners.
fixgenie donates a portion of profits to rural electrification and clean-water initiatives in remote districts.
Our technicians install energy-efficient fan blades and programmable thermostats to reduce household energy consumption.
Paperless workflows and digital invoicing minimize environmental footprint.
By choosing fixgenie, you support community development and greener service practices.