fixgenie was launched in 2020 by a collective of HVAC engineers and home-service veterans who recognized the stress and expense families face when appliances break down. Frustrated by unreliable repairmen, hidden fees, and recycled counterfeit parts, our founders set out to create a transparent, professional service that Pakistan could trust. From our Karachi headquarters, we built a rigorous technician-certification program in partnership with leading appliance brands—Haier, Dawlance, Samsung, Whirlpool—training dozens of professionals in factory-standard diagnostics, repair techniques, and customer service excellence.
Our mobile-workshop fleet, fully stocked with calibrated tools, OEM spare parts, and consumables, ensures most repairs are completed on the first visit. We integrate digital fault-logging: every service call begins with a systematic checklist—electrical, mechanical, refrigerant checks—recorded on our custom app. Customers receive a clear, itemized quote before work commences; no hidden surcharges, no surprises. Once approved, technicians perform repairs—compressor replacements, gasket renewals, thermostat calibrations—and conduct a post-service performance test to validate restored functionality. Detailed service reports, with before/after photos and digital signatures, are sent via SMS and email for your records.
By mid-2022, fixgenie expanded to Lahore and Islamabad, replicating our service standards and mobile-fleet protocols. We launched a dedicated customer-care hotline, offering 24/7 remote troubleshooting and emergency dispatch. Our preventive-maintenance subscriptions cover bi-annual checkups—cleaning coils, inspecting seals, testing controls—reducing breakdown frequency by up to 60 %. A fully integrated CRM tracks warranties, part lifecycles, and customer feedback, enabling proactive outreach for upcoming service needs.
fixgenie’s commitment extends beyond repairs: we run community workshops on basic appliance care—filter cleaning, leak checks, energy-saving tips—and publish bilingual maintenance guides online. Our sustainability initiative recycles decommissioned components through certified e-waste partners, diverting thousands of kilograms of scrap from landfills annually.
Today, over 15,000 households and businesses rely on fixgenie for reliable, honest, and efficient appliance service. We continue to grow our network, innovate our digital platforms, and uphold our founding promise: to restore comfort, conserve resources, and empower every customer with transparent, professional care for life’s essential appliances.